14 Things you should know before calling your ISP tech support.

– You’re not entitled to dispatch calls every time one small thing goes wrong with your connection. if you can plug your cell phone in you can troubleshoot your internet and cable tv unless you elder or disabled that’s the exception.
– Don’t make threats to tech support every call is recorded and you just gave him your information so they report that to the local authorities. that tech support call turned in to jail time.
– Be prepared to trouble shoot the issue. Have your modem brand, model same with your cable box.
– No we don’t have the field techs phone numbers on speed dial for your local area.
– The field techs call from a blocked or restricted number for a reason. so you don’t call them all hours of the night.
– If call in tell us your in IT or your computer engineer we may use computer lingo but we will still have to ask you the same questions we ask everyone. Don’t get mad after all you called us, We didn’t call you.
– Your modem / cable tv won’t ever be perfect. They will have issues alike everything else thats why there is tech support.
– If your account is suspended on weekend tech support can’t re activate it. it’s not because they don’t want to it’s because we don’t have the ability to.
– To get through the call fast is to just trouble shoot the issue.
– You may get 80% of your internet speeds and if your on WiFi your speeds will either decrease or go up and down.